Frequently Asked Questions

Payment methods
All our payments are processed via Midtrans payment gateway. We accept the following payment methods:
- credit card or debit/credit card with Visa/Mastercard
- VA bank transfers (for Indonesian customers only)
- e-wallets (for Indonesian customers only): QRIS

Tax Information
All taxes are decided by the customs agency in the destination country. We are not able to estimate these fees as they vary from country to country. Please contact your local carrier/office for the taxes cost estimation.so

Delivery
Please allow 2-4 business days for your order to be dispatched.
All orders are shipped from Jakarta, Indonesia. Shipping costs are non-refundable.
If the accumulated weight in one order exceeds 1 (one) kg, another kg will be added to the shipping fees.

Indonesia
All local orders are shipped via JNE. You may track your parcel through their website.
Please refer to jne.co.id for domestic rates. 

International
Singapore & Malaysia - Rayspeed
Other countries - DHL

Shipping fees & estimated duration
tbc

Free shipping
Indonesia - IDR 500.000 and up
Malaysia - MYR 325 and up
Singapore - SGD 100 and up

If your country is not listed in the table above, kindly reach out to thebarebar@gmail.com for more information on shipping fees.

Return & Exchange
Currently, we only accept exchanges on defective items. Kindly contact us for exchange assitance.
All purchases are final and non-refundable.

Others
For further information, please contact us at thebarebar@gmail.com